Company information
- Company name
- c2c
- Managing director
- Julian Drury
- Head office
- 10th Floor, 207 Old Street, London EC1V 9NR 0845 6014873 c2c.customerrelations@nationalexpress.com
- Network map
- No map available
Support & information
- Customer Services
-
Monday-Friday 08:30-17:00 - Primary Phone Number 08456 014 873 - Fax Number 01603 214 517 - Minicom/Textphone (For customers with hearing impairments) 08457 125 988 - Address c2c FREEPOST ADM3968 Southend SS1 1ZS - Web Address www.c2c-online.co.uk - Email Address c2c.customerrelations@nationalexpress.com - Lost Property
-
Monday-Friday 07:30-15:30 - Primary Phone Number 01702 357 699 - Email Address lostproperty@c2crail.co.uk - Assisted Travel
-
Monday-Saturday 07:00-22:00 Sunday 08:00-17:00 - Primary Phone Number 01702 357640 - Minicom/Textphone (For customers with hearing impairments) 08457 125 988 - Address c2c FREEPOST ADM3968 Southend SS1 1ZS - Email Address c2c.customerrelations@nationalexpress.com - Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
-
Monday-Friday 08:00-20:00 Saturday 08:00-14:00 - Primary Phone Number 08457 44 44 22 - Note POSTAL SERVICE ONLY Five days notice is required to process a booking. Tickets CANNOT be picked up at stations.
- Group Travel
-
Monday-Friday 08:30-17:00 - Primary Phone Number 08457 44 44 22 - Note When prompted please select option 1, then option 2.
- Business Travel
-
No - Seat Reservations
-
No - Note Reservations not required
- Penalty Fares Note
-
A penalty fare of £20 is in operation on c2c services.
Onboard facilities
- Cycle Policy
-
Yes - Note There is no charge for carrying a bicycle on the train.
Restrictions apply Monday to Friday 0715 to 0945 and 1630 to 1840 on services to/from London.
If you plan to travel with a group of three or more cycles, please contact the Helpline on 08457 678 765.
- Telephones
- No
Engineering work
- Details
- Engineering work between Barking and Grays via Rainham on Sunday 23 May 2010
- Details
- Overnight engineering work between Barking and Pitsea and between Upminster and Grays from Monday 17 until Thursday 20 May 2010
- Details
- Engineering work between Barking and Grays via Rainham on Sunday 16 May 2010
- Details
- Engineering work between Barking and Grays via Rainham on Sunday 9 May 2010
- Details
- Late night engineering work between London Fenchurch Street and Barking from Monday 3 until Thursday 6 May 2010
- Details
- Late night engineering work affecting c2c services on Thursday 29 April 2010
- Details
- Engineering work between Pitsea and Southend Central on Saturday 24 and Sunday 25 April 2010
- Details
- Engineering work between Pitsea and Southend Central on Saturday 17 and Sunday 18 April 2010
- Details
- Overnight engineering work affecting c2c services from Tuesday 13 April until Friday 16 April 2010
- Details
- Engineering work between Pitsea and Southend Central on Saturday 10 and Sunday 11 April 2010
- Details
- Engineering work between London Fenchurch Street and Basildon via Laindon on Sunday 28 March 2010
- Details
- Engineering work between Basildon and Leigh-on-Sea and between Stanford-le-Hope and Pitsea on Sunday 21 March 2010
- Details
- Engineering work between Grays and Pitsea from 21:50 each evening from Monday 15 until Thursday 18 March 2010
- Details
- Overnight engineering work between Barking and Pitsea via Laindon from 22:10 each evening Monday 8 until Thursday 12 March 2010
- Details
- Engineering work between Barking and Pitsea via Rainham and between Southend Central and Shoeburyness on Sunday 23 August 2009
- Details
- Engineering work affecting c2c services on Wednesday 12 and Thursday 13 August 2009
- Details
- Engineering work between Barking and Pitsea via Grays on Saturday 8 and Sunday 9 August 2009
- Details
- Engineering work between Upminster and Grays on Saturday 1 and Sunday 2 and between Barking and Pitsea via Grays on Sunday 2 August 2009
- Details
- Engineering work between Barking and Grays via Rainham / Upminster on Sunday 26 July 2009
- Details
- Late night engineering work affecting c2c services from Wednesday 22 to Thursday 23 July 2009
- Details
- Engineering work between London Fenchurch Street and Barking on Saturday 18 and Sunday 19 July 2009