East Coast (GR)

If you are travelling in a group of 10 or more people we ask that you contact our Telesales team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

Seat Reservations are free of charge on all East Coast Train services.

For more information visit www.eastcoast.co.uk

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

http://www.eastcoast.co.uk/About-us/Passengers-Charter1/Seat-guarantee-scheme/

If you get on a train without a valid ticket at a station where the Travel Centre is open, or where a self-service ticket machine available and in working order, you will have to buy the full return fare for your journey. In these circumstances you will not be able to use a railcard on the train, unless you have a Disabled Persons Railcard. Where we discover fare evasion that amounts to deliberate fraud we always bring criminal proceedings. We are determined to stamp out fraudulent travel on our services because it is not fair on those who have paid; to safeguard both your safety and security; and to ensure funding for our investment schemes.

East Coast welcomes cycles on its services and conveys them free of charge, provided it is safe to do. Standard Bicycles Space is limited and there is a maximum number of bikes we can carry on each service. Cycle reservations are compulsory on all of our trains: they are free of charge and should be made 24 hours before travel. Folding bicycles are welcome on all East Coast services and should be stowed in the luggage racks at the end of each coach. They must be folded before boarding and must not be reassembled until you have left the train. For more information and to make cycle reservations please contact us.