Company information
- Company name
- Gatwick Express
- Managing director
- Chris Burchell
- Head office
- Go Ahead House 26-28 Addiscombe Road Croydon CR9 5GA 0845 850 15 30
- Network map
- No map available
Support & information
- Customer Services
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Monday-Sunday 08:00-20:00 - Primary Phone Number 0845 850 1530 - Lost Property
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Yes - Primary Phone Number 0207 922 9650 - Email Address lost.property@gatwickexpress.co.uk - Note To query about Lost Property, you can telephone, email or visit in person.
If visiting in person, we can help Monday to Friday, between 09:30 to 16:30. Please go to the Gatwick Express platforms at London Victoria Station and ask a member of our staff to direct you to the Service Delivery Office.
- Assisted Travel
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Monday-Sunday 24 hours - Primary Phone Number 0207 922 9893 - Minicom/Textphone (For customers with hearing impairments) 0845 850 15 30 - Note It is advisable to give 24 hours notice. Although customers will be given assistance if they arrive at the stations without notice, they should allow extra time.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
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Monday-Friday 08:00-22:00 Weekend 08:00-20:00 - Primary Phone Number 0845 850 15 30 - Group Travel
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Yes - Primary Phone Number 0845 850 15 30 - Seat Reservations
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No - Note Gatwick Express is a high frequency service, so reservations are not required.
- Penalty Fares Note
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Penalty fares are not in operation on Gatwick Express services.
Onboard facilities
- Cycle Policy
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Yes - Note Carried free of charge. Large items such as Skis carried in the luggage van. There is plenty of space on board for other luggage.
All Gatwick Express services have a large luggage area, but bikes are restricted to ten per train. Bicycles travel free at all times, but larger groups should book in advance by calling 0845 850 15 30.
- Telephones
- No
Engineering work
- Details
- Engineering work between London Victoria and Clapham Junction from 06:30 on Sunday 9 until 04:00 on Monday 10 May 2010
- Details
- Engineering work between Purley and Earlswood on Saturday 8 and Sunday 9 May 2010
- Details
- Engineering work between Selhurst and Purley / Oxted on Sunday 2 and Monday 3 May 2010
- Details
- Engineering work between London Victoria and Clapham Junction / Wandsworth Road on Sunday 25 April 2010
- Details
- Engineering work between Three Bridges and Brighton on Saturday 10 and Sunday 11 April 2010
- Details
- Engineering work between Purley and Three Bridges on Sunday 14 March 2010