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London Overground (LO)

Logo for London Overground
http://www.tfl.gov.uk/overground

Information last updated 8 December 2009 15:59

Company information

Company name
London Overground
Managing director
Steve Murphy
Head office
London Overground Rail Operations 125 Finchley Road London NW3 6HY 0845 601 4867
Network map
Download network map London Overground map PDF

Support & information

Customer Services
Monday-Friday 09:00-17:00 - Primary Phone Number 0845 601 4867 - Address Customer Services Team London Overground 125 Finchley Road London NW3 6HY - Email Address overgroundinfo@tfl.gov.uk
Lost Property
Yes - Primary Phone Number 0845 330 9882 - Address 200 Baker Street London NW1 5RZ - Note

Lost property for London Overground is provided by Transport for London.

Assisted Travel
Yes - Note

A copy of the London Overground Disabled Persons protection Policy may be obtained by calling Customer Services on 0845 601 4867. Passengers should note that whilst we have improvement plans for many of our stations a significant number of them do not offer disabled access. Details of station facilities and access may be found using the Station Facilities Search

Network map
View London Midland route maps

Ticketing & Fares

Telesales
No - Note

Oyster products available online and by telephone at 0845 330 9876

Group Travel
Yes - Note

Group travel is available at discounted rates on London Overground services, more information is available from Customer Services on the details shown above.

Business Travel
No
Seat Reservations
No - Note

Seat reservations cannot be made for journeys on London Overground services.

Penalty Fares Note

London Overground operates a penalty fares scheme. If you cannot produce, on request, a valid ticket for your entire journey or, when using Oyster to Pay-As-You-Go, your Oyster card containing a record of the start of your Pay-As-You-Go journey, you will be liable to pay a penalty fare of £50.00.


Onboard facilities

Cycle Policy
Yes - Note

London Overground currently allows cycles on its trains and conveys them free of charge provided it is safe to do so.

Due to space constraints, cycles are not permitted on services between Willesden Junction High Level and Gospel Oak or between Gospel Oak and Blackhorse Road in either direction between 0800 - 1000 and 1630 - 1830.

On the Euston to Watford Line cycles are not permitted on London Overground services timed to arrive at London Euston between 0700 - 1000 or depart London Euston between 1630 and 1900.

These restrictions apply on Mondays to Fridays only. There are no restrictions on Saturdays, Sundays and Bank Holidays.

Folding bicycles can be carried on any of our services at any time. Only one cycle is allowed per customer and this must be folded and within a limit of one cycle per vestibule area.

Tandems and three-wheeled vehicles cannot be accommodated on any London Overground service. Cycles are not carried on buses that replace trains due to engineering work.

It is not possible to reserve a space for your bicycle.

Telephones
No

Engineering work

Details
Engineering work between Willesden Junction and Shepherds Bush on Sunday 30 and Monday 31 May 2010
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Engineering work between Gospel Oak and Barking from 16:45 on Saturday 29 May to Monday 31 May 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 23 May 2010
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Engineering work between Willesden Junction and Shepherds Bush on Sunday 23 May 2010
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Engineering work between Gospel Oak and Barking from 18:00 on Saturday 22 May and all day on Sunday 23 May 2010
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Engineering work between Gospel Oak and Barking on Sunday 16 May 2010
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Engineering work between Willesden Junction and Clapham Junction on Sunday 16 May 2010
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Engineering work between Gospel Oak and Barking on Sunday 9 May 2010
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Engineering work between Willesden Junction and Shepherd Bush on Sunday 9 May 2010
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Engineering work between Gunnersbury and Stratford on Sunday 2 and Monday 3 May 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 2 May 2010
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Engineering work between Gospel Oak and Barking from 16:45 on Saturday 1 May to Monday 3 May 2010
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Engineering work between Wembley Central / Willesden Junction and Shepherds Bush from Saturday 1 to Monday 3 May 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 25 April 2010
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Engineering work between Gospel Oak and Barking on Sunday 25 April 2010
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Engineering work between Gunnersbury and Stratford on Sunday 25 April 2010
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Engineering work between Wembley Central / Willesden Junction and Shepherds Bush on Saturday 24 and Sunday 25 April 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 18 April 2010
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Engineering work between Gospel Oak and Barking on Sunday 18 April 2010
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Engineering work between Harlesden / Willesden Junction and Shepherds Bush on Saturday 17 and Sunday 18 April 2010
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Engineering work between Gospel Oak and Barking on Sunday 11 April 2010
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Engineering work between Harlesden / Willesden Junction and Shepherds Bush on Saturday 10 and Sunday 11 April 2010
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Engineering work between Willesden Junction and Shepherd Bush on Sunday 4 and Monday 5 April 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 4 April 2010
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Engineering work between Willesden Junction and Shepherd Bush on Sunday 28 March 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 21 March 2010
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Engineering work between Willesden Junction and Shepherd Bush on Sunday 21 March 2010
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Engineering work between Richmond and South Acton until 08:30 on Saturday 20 March 2010
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Engineering work between Willesden Junction and Shepherd Bush on Sunday 14 March 2010
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Engineering work between Queens Park and Stonebridge Park on Sunday 14 March 2010
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Engineering work at Willesden Junction on Sunday 7 March 2010
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Engineering work between Richmond and Stratford from Saturday 20 February until Monday 31 May
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Engineering work at Willesden Junction until 16:00 Sunday 23 August 2009
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Engineering work between Gospel Oak and Barking on Saturday 22 and Sunday 23 August 2009
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Engineering work between Gunnersbury and Stratford on Sunday 9 August 2009
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Engineering work between Gospel Oak and Barking on Saturday 8 and Sunday 9 August 2009
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Engineering work between Gunnersbury and Stratford on Sunday 2 August 2009
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Engineering work at Willesden Junction on Sunday 2 August 2009
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Engineering work between Gospel Oak and Barking on Saturday 1 and Sunday 2 August 2009
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Engineering work between Gunnersbury and Stratford on Sunday 26 July 2009
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Engineering work at Willesden Junction on Sunday 26 July 2009
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Engineering work between Gospel Oak and Barking on Saturday 25 and Sunday 26 July 2009
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Engineering work between Willesden Junction and Clapham Junction on Sunday 19 July 2009
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Engineering work between Gospel Oak and Barking on Saturday 18 and Sunday 19 July 2009
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Engineering work between Gunnersbury and Stratford on Saturday 18 and Sunday 19 July 2009
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Engineering work between Gunnersbury and Stratford on Sunday 12 July 2009
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Engineering work between Gospel Oak and Barking on Saturday 11 and Sunday 14 July 2009